Hello, call me Elle.
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My GOAL is to see your business SUCCEED.
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As an Analyst, I build organized reports, extracting valuable insights that can be used in forming effective business strategies.
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As an Amazon VA, I help Amazon FBA Sellers with their Private Label or Wholesale business achieve positive results through effective product research, supplier sourcing, SEO-driven listing optimization, and PPC campaigns.
As a General VA, I process data and maintain spreadsheets, ensuring accurate and timely input and updates of information.
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Let me partner with you to bring your business to the next level.
Corporate Experience
2021 - 2023
NICE
Business Operations Analyst
- developed reporting visualization to multiple departments through Microsoft Power BI
- engaged with leaders to identify project requirements, collaborated with Data Engineers for best data solutions, and presented Power BI dashbord to stakeholders.
2010 - 2020
RingCentral
Sr. Business Analyst
- built structured, data-driven, and insightful reporting/dashboard for the upper management to make sound decisions in running their business
- involved in operations which includes discussing, executing, monitoring, and dispute handling of agent's performance measurements
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Quality Analyst
- gave an objective assessment to agent's recorded calls and chat transcripts based on the company's quality of standard through scoring that affects the agent's performance scorecard
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Technical Support Representative
- provided exceptional customer service to US-based customers over the phone​
2008 - 2010
eTelecare Global Solutions
Technical Support Representative
- provide excellent customer service to residential customers by finding solutions to their home phone VoIP service​